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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chawalee Pochanayon

Chawalee Pochanayon

June 24, 2026

5  out of  5
rating by Chawalee Pochanayon
"Samm is very helpful and responsive. He takes the time to fully listen and explain things in a way that customers can understand. I had him perform an overall review to see if I could save any monies on my autos and homeowners insurance premiums."
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Grace Romo

June 17, 2026

5  out of  5
rating by Grace Romo
"The most important thing in our lives is time! And the thing I like is I can call State Farm and make my changes with Sam so quickly and efficiently.It makes a difference when your working with qualified staff. Thanks Sam

Grace."
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Anthony Wilke

June 10, 2026

5  out of  5
rating by Anthony Wilke
"Julie Bass is working hard for us every year. We have been with State Farm for 31 years!"
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Victoria Sims

May 23, 2026

5  out of  5
rating by Victoria Sims
"Julie is such a warm welcoming professional. She knows her business and makes one feel you have the correct amount of insurance. When If I have a question her staff is qualified and eager to give you help. Julie is very special to me. As long as she's in business I will stick with State Farm. Keep up the great job Julie."
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Jack Trudell

May 9, 2026

5  out of  5
rating by Jack Trudell
"In a busy and chaotic time after a hail storm Julie and her staff have been a great help and resource."
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Ryan Sopko

April 6, 2026

1  out of  5
rating by Ryan Sopko
"I’ve used them for several years now I have two incidences where I needed to get a hold of them and it is almost impossible, if you do reach someone they say someone will call you back but they never do then sound annoyed when you call 3 days later"
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Maria Joseph

March 30, 2026

5  out of  5
rating by Maria Joseph
"Julie Bass State Farm Insurance, Madison Wisconsin is one of the most informative, interactive, interesting, intelligent Insurance companies. They are warm extremely friendly and well informed. They go out of their way to help and answer all our questions.
This afternoon I had the pleasure of working with Mallory Scott who was very gentle, professional and knowledgeable. Amazing personality! Thank you Mallory for your help and support. Thank you Julie Bass State Farm Insurance group for giving us excellent service in Wisconsin."
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Cindy Pulvermacher

March 20, 2026

5  out of  5
rating by Cindy Pulvermacher
"3/19/26 had a small accident called Julie and she is wonderful. We talked things over and she helped me so much.
Thank you Julie

2/10/26 - had an insurance review with Julie. Very helpful and explained everything. Answered ally questions."
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Katia Marshall

March 18, 2026

5  out of  5
rating by Katia Marshall
"I've been with Julie Bass State Farm for seven years. I'm impressed with the exceptional quality and expedited service.
Julie Bass insurance and everyone there have helped in ways I didn't even know I needed. They provide excellent recommendations, going above and beyond in helping me get the coverage I need.
I've even reached out after hours, leaving a voice message or email, and they make sure I can get needed coverage for family emergencies, car rentals covered and more. I trust them implicitly with my insurance needs. Thank you Julie Bass!!"
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Michaela Aust

February 10, 2026

3  out of  5
rating by Michaela Aust
"Service has been somewhat inconsistent and I always talk to a new person. This reminds me on my previous 1‑800 insurance which defeats the purpose of using a local agency. I was told that State Farm is a good insurance company - I will try a different agency to see if I can find a better fit."
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Emily Bass

February 10, 2026

5  out of  5
rating by Emily Bass
"Julie is family, but that is not why I am leaving a 5 star review. She and her entire team have been excellent every step of the way. Seriously, one of the most enjoyable experiences getting insurance set up! From reviewing all our options, discussing ways we can save, and helping us understand how homeowners insurance works, everything has been clear. Feel very taken care of! Thank you all!"
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Hannah Bacon

February 6, 2026

4  out of  5
rating by Hannah Bacon
"I absolutely love Julie! When I first met her she was very personal with making sure all my needs were met. She even went above and beyond with another policyholder who is a family member of mine and made sure they were safe and taken care of. Over the past 14 years I’ve felt like a valued customer. In the last year or so, I wonder if there had been some misunderstanding in the office. I had a caller go over my policy and she had told me she’d send me my paperwork, I never received it. A few days later, another person called and said she wanted to schedule an appointment to review my policy. This individual kept canceling or missed our appointments. I was beginning to think the office wasn’t sure what was going on. I needed to step away and see where I could find other deals/offers that would better serve my family however SF offers a great plan for life insurance."
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Jason Mann

January 26, 2026

5  out of  5
rating by Jason Mann
"Julie and her team are responsive and solutions oriented. I always feel supported and informed, and I appreciate the care they put into how they communicate and handle inquiries."
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John Masino

January 16, 2026

5  out of  5
rating by John Masino
"Jo Osuna-Montiel did an excellent job adding my new vehicle to my existing policy! She explained all the options, details and expedited everything very quickly. Thanks very much for the expert service!"
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Emily Schill

January 15, 2026

5  out of  5
rating by Emily Schill
"I transferred my policies here after moving to the area. Julie and her team have been incredibly helpful and knowledgeable. It truly feels like chatting with "good neighbors" whenever I go in or call the team."
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Ann Hamon

January 5, 2026

5  out of  5
rating by Ann Hamon
"Always polite and always has the answers."
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Frank Santiago

December 15, 2025

5  out of  5
rating by Frank Santiago
"My family and I have been dealing with Patrick Unson and Lora Gailloreto and State Farm Insurance for over 7 years now! We have six drivers in our house and somehow State
Farm Julie Bass is able to keep us organized and insured especially with changes in the age of family members, location(canada/usa), vehicle upgrades/downgrades,housing etc. Patrick and Lora have taken the time to review all of our policies with me, to make sure that we are getting the right coverage at the right price. I highly recommend Julie Bass-Patrick Unson and Lora Gailloreto 👍🏾

Special thanks goes out to Sammuel for his prompt responses and professionalism."
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Seyit Akpinar

December 15, 2025

5  out of  5
rating by Seyit Akpinar
"Jessica N. Thank you for your amazing service and help. Highly recommend."
We responded:
"Thank you for your kind words about Jessica N. We're glad to hear that her service met your expectations. Your recommendation means a lot to us. "
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Abram Hopp

December 11, 2025

5  out of  5
rating by Abram Hopp
"Friendly and efficient service. Samm helped with everything I needed. Literally no complaints; Would highly recommend!"
We responded:
"Thank you, Abram, for your kind words! We're glad Samm could assist you with everything you needed. Your recommendation means a lot to us. "
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Ben Howell

December 4, 2025

5  out of  5
rating by Ben Howell
"I immediately think of absolute perfection. We have been with Julie forever. Anything we need help with is always handled with all care and respect for me and my family."
We responded:
"Thank you, Ben, for your thoughtful review. It's great to hear that you and your family feel well taken care of with our service. We're here whenever you need us. "
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Olga Pristash

December 2, 2025

5  out of  5
rating by Olga Pristash
"I’ve company, nice people"
We responded:
"Thank you, Olga! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us!
"
Profile photo of Robert Block

Robert Block

November 19, 2025

5  out of  5
rating by Robert Block
"We have used Julie Bass's State Farm office for more than twenty years and have always been satisfied with the service we have received. We met with agent Johana Osuna-Montiel. Johana was new to us but she was easy to work with, knowledgeable and answered our questions to our satisfactions. We left the office feeling that we are in a good state with our State Farm insurance policies. Thanks for being there for 20+ years to answer our questions and making sure we had the correct and sufficient insurance coverage.

Bob Block"
We responded:
"Thank you, Bob, for your kind words and for trusting us with your insurance needs for over two decades. It's great to hear that Johana was able to assist you effectively and that you feel confident with your coverage. We're here whenever you need us."
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Madilyn Smith

November 14, 2025

5  out of  5
rating by Madilyn Smith
"Valerie was super transparent, personable, and easy to work with for transferring my insurance from out of state. :)"
We responded:
"Your feedback means everything to us! We’re always here to help and are so happy to have been able to assist you with your insurance needs. Thank you for choosing us!
"
Profile photo of P Moreno

P Moreno

November 12, 2025

5  out of  5
rating by P Moreno
"I have found the representatives at this office have been very helpful!"
We responded:
"Thank you, P Moreno, for your feedback! We're glad to hear that our team has been helpful to you. If you need anything else, feel free to reach out."
Profile photo of Richard Wolter

Richard Wolter

November 6, 2025

5  out of  5
rating by Richard Wolter
"I have had Julie as our State Farm agent
for a number of years. Even though we have never made a claim she is always there to answer any questions to any problems or issues you might have. I highly recommend her for all your insurance needs."
We responded:
"Thank you, Richard, for your kind words and for trusting us with your insurance needs over the years. It's great to hear that she's been able to assist you with any questions or issues. We appreciate your recommendation!"